The Hannover Medical School (MHH) has been certified by TÜV Nord for the first time in its entirety according to the requirements of the quality management standard DIN EN ISO 9001: 2015. For the first time, all three parts of the university have been audited: medical care, research / teaching and administration.
So far, numerous individual clinics or departments of the MHH have been certified, but never the university as a whole. "They have decided to audited all areas of MHH. That was a big job, and they succeeded very well, "said Holger Hoffmann, Head of Certification of Management Systems in the DACH Market at TÜV Nord, when handing over the certificate. "During the audit, no deviations from the standard were found. This is unusual for an organization of its size. At the same time, you have switched to the new ISO 9001 from 2015. You can all be very proud of that! "At the same time, Hoffmann praised the attitude of MHH employees. "Quality management is not a paper tiger for you, but is lived on all levels. That's the best way to be fit for the future! "
"For us, living quality means being open to improvements and, if possible, setting new standards," said MHH President Professor Dr. Christopher tree. Vice President Andreas Tecklenburg emphasizes: "In the one-year preparation period, all employees accepted the additional challenge and achieved outstanding results. But we are far from finished and will continue to work on this important topic. "
In order to improve quality, the clarification of responsibilities and work processes was intensively worked on. The focus was also on the new requirements of DIN EN ISO 9001: 2015 on the topics "opportunities and risks" and "knowledge management". It is important that there are no gaps in knowledge if a member of staff changes internally or leaves MHH. The certificate gives patients and employees the assurance that they can rely on compliance with defined quality standards.
The certificate is valid for three years, but the continuous progress and goals are reviewed annually internally and externally.