Medical Second Opinion for International Patients

The purpose of the Medical Second Opinion program of M2O international is to provide information to the patient or the local treating physician so that an informed decision can be made in managing the patients healthcare needs. This program aims to provide an alternative to travelling at this time to Germany for care. However, should the patient travel to Hannover for care in the future, the international patient program at Hannover Medical School will assist to make all necessary arrangements.

1. Complete M2O packet (including: Patient Information sheet, Credit Card Authorization form, and Telemedicine Consent form.).
2. Gather the most recent typed medical records in English. Please note that the M2O Program does not accept cases if the patient has been seen by a German-based doctor or facility.
   • Radiology — Radiology images and corresponding report(s) are required for most clinical specialties.
   • Pathology (optional) — The patient has the option of having his or her pathology specimen reviewed by an M2O pathologist.  The review of stained slides is included in the cost of a complex consultation.  Unstained slides and/or blocks require an additional charge of € 350.00.  In order to avoid a delay at German customs, please write the following on the pathology slide/block commercial invoice:  “Slides and/or paraffin blocks (and corresponding pathology reports) of non-infectious and non-contagious human tissue taken from the ____________ (organ/tissue) which are fixed and/or preserved in paraffin.  This specimen has never been cultured.  It is for review by the Department of Pathology at the affiliated university. The value is €1.00.”
3. Forward via fax, international courier, or email the completed M2O packet and medical records to:

Medizinische Hochschule Hannover
M2O, Dr. Lorenz Grigull, MD, PhD, MBA
Medical Second Opinion
Carl-Neuberg-Str. 1
D-30623 Hannover
Germany
Phone#: +49.(0)511-532-6711
Fax #:  +49.(0)511-532-9120
EMAIL:  paed-onco.medicalopinionMH-Hannover.de

Once the packet is received:

1. We will review the information and charge the credit card noted on the Credit Card Authorization Form.  The medical second opinion process will not begin until our office deems the information received adequate and complete.  The medical second opinion consult will be based on the information that is sent, so it is essential that the documents are accurate and as up-to-date as possible.
2. We will regularly update you on the progress of the medical second opinion. Please note that our hours of operation are Monday-Friday, 7:30am-5:00pm Central European Time (CET).  During these hours, we will respond promptly to any questions or concerns.
3. If we receive additional medical records and/or questions after the physician has started the review, an extra charge will apply.
4. Upon completion of the medical second opinion, the patient’s case will be closed.  If the patient would like to schedule an in-person consult with an M2O physician, the case will be forwarded to M2O International Patient Services, who can assist in this process.  Please note that obtaining a Medical Second Opinion does not guarantee an in-person consult.
5. No medical information provided by the patients will be returned upon completion of the medical second opinion, unless requested by the patient, in which case an additional processing fee of €50 will be charged.  After six months of inactivity, medical records will be appropriately discarded.

The cost of this service is determined by the complexity of the case and the preferred format of the medical second opinion.  The cost typically ranges from € 500 to € 1200 (700-1700 US$).  A more accurate estimate can be provided upon request.

We look forward to helping you obtain the best medical expertise here at M2O.